![]() ![]() The management is now aware of your feedback, be sure that they will take it in consideration for our improvement. The time that the train takes from one side to the other side depends on the amount of guests using it. in the meantime the bell boys offer transportation in the golf carts. Regarding the transportation, we regret to know that you found it infrequent at the Hotel we have 2 trains that offer transportation to our guests around the premises, during the morning it runs from 7 a.m. For the safety of our guests, we ask them to approach the Front Desk and identify themselves with the receptionist in order to reprogram the keys. As per the key problem you experienced, usually the keys get deprogrammed when close to credit cards, electronic devices or other. We have shared your feedback and positive critics to the Executive Chef regarding the buffet, the specialty restaurants and the inconveniences described. ![]() We regret to know that you found some issues during your stay at our Iberostar. We are glad to know that the general impression of the Hotel and our service was great despite the inconveniences. We appreciate the time you took to share your experience with us on Trip Advisor. Best regards, Quality Manager Iberostar Mexicoĭear Blynda9, First of all we would like to thank you for choosing Iberostar for your vacations in Riviera Maya. We sincerely hope to welcome you back in the future so that you can experience the Iberostar service. We would like to clarify for you and the rest of the online community, that our company has a very strict Health & Safety policy, and apart from an in-house H&S Department, we get regular control audits from an external company called Saniconsult to ensure the quality of our food. Regarding your experience at the buffets, snacks and the specialty restaurants, we regret to know you became ill during your vacations and we sincerely hope you are feeling better now. Unfortunately due to the occupancy we were not available to do the upgrade. You can be sure Lionel will receive your feedback We regret to know that you found the Hotel not to be as you expected and that the view was an issue during your stay. We appreciate you shared your comments with us since it provides us important information regarding our services, facilities and our Staff. Hotels near Centro Universitario de Valladolidĭear Sicily22, On behalf of the management and the Staff of Iberostar Paraiso del Mar we would like to thank you for choosing us for your vacations.Hotels near Iberostar Golf Club Playa Paraiso.Iberostar Hotels & Resorts in Playa Paraiso. ![]()
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