![]() While research on conversational agents has been pursued for decades within fields such as social robotics, embodied conversational agents, and dialogue systems, it is only recently that conversational agents have become practical reality. The six topics are detailed with a 5-year perspective in mind and are to be considered items of an interdisciplinary research agenda produced collaboratively by avid researchers in the field.Ĭhatbots are conversational agents providing access to information and services through interaction in everyday language. For each of these topics, we provide a brief overview of the state of the art, discuss key research challenges, and suggest promising directions for future research. ![]() Following a deliberative research analysis process among the workshop participants, we explore future directions within six topics of interest: (a) users and implications, (b) user experience and design, (c) frameworks and platforms, (d) chatbots for collaboration, (e) democratizing chatbots, and (f) ethics and privacy. This proposal consolidates years of discussions at the CONVERSATIONS workshop series on chatbot research. To help advance knowledge in this emerging research area, we propose a research agenda in the form of future directions and challenges to be addressed by chatbot research. In response, chatbots have emerged as a substantial research area in recent years. Furthermore, a number of challenges remain to be resolved before the potential of chatbots can be fully realized. ![]() However, there is only limited knowledge concerning the impact of chatbots at the individual, group, and societal level. Ewa Luger ORCID: /0000-0001-7882-9415 12Ĭomputing volume 103, pages 2915–2942 ( 2021) Cite this articleĬhatbots are increasingly becoming important gateways to digital services and information-taken up within domains such as customer service, health, education, and work support. ![]() Future directions for chatbot research: an interdisciplinary research agenda ![]()
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